Both surveys have increased service experience scores over last year, with the Policyholder Claims Survey achieving an all-time high score of 91.1. 

The Agent Service Survey, which focuses on internal support for agents, was conducted in August and resulted in a service experience score of 80.6, a slight increase over last year’s score of 80.1. These annual survey responses and feedback are valuable for employee training and assessing FMH technology and systems. FMH thanks those who completed this year’s surveys.